[Remote] Account Manager, Client Success
Note: The job is a remote job and is open to candidates in USA. Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Client Success Account Manager to support our advertising team, leading post-sale account management for new and existing growth accounts, and delivering best-in-class client experiences. This role requires a revenue mindset to drive client retention and identify growth opportunities while working closely with cross-functional teams.
Responsibilities
- Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations
- Responsible for building media strategies that support client objectives and campaign goals
- Develops a strong understanding of Axios products and effectively positions them to meet client objectives
- Manages all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting
- Monitors campaign performance and delivery to ensure campaigns are on track to meet client and revenue goals
- History of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholders
- Demonstrates an understanding of client business goals and industry context to inform campaign strategy and recommendations
- Proactively identifies opportunities for account growth, renewal & upsell
- Outstanding communication, organization, and project management skills with obsessive attention to detail
- Takes pride in delivering exceptional customer service
- Ability to develop and implement long-term strategies aligned with team and company goals
- Capacity to analyze complex situations and foresee potential challenges and opportunities
- Proficient in identifying problems and formulating effective solutions independently
- Confident in pulling reporting and using analytics to make data-driven campaign optimization recommendations
- Growth mindset and enjoys working in a fast-paced, collaborative environment
- Demonstrated ability to work independently, prioritize tasks, and manage time effectively
- Initiative to take on responsibilities and drive projects forward with minimal supervision
- Flexibility to pivot client marketing strategies in response to changing market conditions or organizational needs
- Willingness to embrace new ideas and approaches to enhance efficiency
- Proficiency in Google Office Suite (Slides, Sheets, Docs)
- Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development is a plus
Skills
- 1+ years of digital campaign planning and execution experience in a publisher or agency environment
- 2 - 4 years of work experience
- Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations
- Responsible for building media strategies that support client objectives and campaign goals
- Develops a strong understanding of Axios products and effectively positions them to meet client objectives
- Manages all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting
- Monitors campaign performance and delivery to ensure campaigns are on track to meet client and revenue goals
- History of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholders
- Demonstrates an understanding of client business goals and industry context to inform campaign strategy and recommendations
- Proactively identifies opportunities for account growth, renewal & upsell
- Outstanding communication, organization, and project management skills with obsessive attention to detail
- Takes pride in delivering exceptional customer service
- Ability to develop and implement long-term strategies aligned with team and company goals
- Capacity to analyze complex situations and foresee potential challenges and opportunities
- Proficient in identifying problems and formulating effective solutions independently
- Confident in pulling reporting and using analytics to make data-driven campaign optimization recommendations
- Growth mindset and enjoys working in a fast-paced, collaborative environment
- Demonstrated ability to work independently, prioritize tasks, and manage time effectively
- Initiative to take on responsibilities and drive projects forward with minimal supervision
- Flexibility to pivot client marketing strategies in response to changing market conditions or organizational needs
- Willingness to embrace new ideas and approaches to enhance efficiency
- Proficiency in Google Office Suite (Slides, Sheets, Docs)
- Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development
Benefits
- 401(k) with employer match
- Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
- Employer Health Savings Account (HSA) contribution for the high deductible health plan option
- Dental and vision coverage
- Primary caregiver 12-week paid leave
- Birth-givers will have an additional 6-8 weeks depending on type of delivery, for a total of 18-20 weeks continuous leave
- Generous vacation policy, plus holidays
- One mental health day per quarter
- Annual learning and development stipend
- $100 monthly work-from-home stipend
- Tele-mental health services through Headspace
- OneMedical membership, including tele-health services
- Personal health advocacy resources through HealthAdvocate
- Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
- Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies
- Increased work flexibility for parents and caretakers
- Virtual company-sponsored social events
- A strong and positive work environment
- A commitment to an open, inclusive, and diverse work culture
Company Overview