[Remote] Director of Revenue Operations, Systems & Automation

Note: The job is a remote job and is open to candidates in USA. Charlie Health is a rapidly growing organization focused on delivering personalized, virtual care for mental health treatment. The Director of Revenue Operations will own the systems, data, and workflows that power the company's Go-To-Market engine, working closely with various teams to enhance performance and drive business initiatives forward.

Responsibilities

• Own the GTM technology strategy across Sales, Outreach, Admissions, and Partnerships
• Evaluate, implement, and optimize tools to streamline workflows and improve GTM performance (e.g., CRM enhancements, AI tools and automation platforms)
• Drive tool adoption, enablement, and ROI measurement across GTM teams
• Own the data infrastructure supporting GTM performance reporting
• Partner with Analytics and Engineering to ensure clean, reliable, and well-modeled GTM data
• Define and maintain standard GTM metrics, dashboards, and reporting logic
• Serve as the primary GTM partner to Salesforce Engineering
• Translate GTM workflow needs into clear technical requirements and prioritization
• Work cross-functionally with Engineering, Product, and Design to ship scalable GTM workflow improvements
• Establish intake, prioritization, and delivery processes for RevOps initiatives
• Balance speed, scalability, and system integrity across GTM systems and workflows

Skills

• 7–10+ years of experience, ideally including:
• Prior experience in Revenue Operations, Sales Operations, Product, Engineering, GTM Operations, or Business Operations roles
• Hands-on ownership of CRM systems (Salesforce), GTM tooling, and workflow automation
• Experience partnering closely with Engineering, Product, and Analytics teams
• Experience building and maintaining GTM reporting and data infrastructure
• Strong cross-functional collaboration with Sales, Growth Strategy, and Marketing teams
• Highly proficient in Excel / Google Sheets
• Working knowledge of SQL and data modeling concepts
• Experience with BI tools (e.g., Tableau, Looker, Hex)
• Proven ability to lead through influence across highly cross-functional teams
• 2+ years of people management experience preferred

Benefits

• Comprehensive benefits to all full-time, exempt employees
• Performance bonus
• Stock options
• Other Charlie Health-sponsored benefits

Company Overview