[Remote] Sales Operations Administrator

Note: The job is a remote job and is open to candidates in USA. Karpel Solutions is a purpose-driven software company providing cutting-edge case management and workflow solutions to prosecutors, courts, and public safety agencies across the country. They are seeking a driven and detail-oriented Sales Operations Administrator to build and optimize the internal infrastructure that powers their sales organization, focusing on CRM strategy, forecasting processes, and sales enablement programs.

Responsibilities

• Own and administer the CRM platform (e.g., Salesforce or HubSpot), ensuring data integrity, system configuration, and user adoption across the sales team
• Evaluate, implement, and manage the sales technology stack, including tools for prospecting, engagement, forecasting, and analytics
• Develop and enforce CRM usage standards, workflows, and data governance policies
• Design and maintain a reliable sales forecasting process, working with sales leadership to improve accuracy and visibility
• Build and maintain dashboards and reports that provide actionable insights on pipeline health, rep performance, win/loss trends, and revenue projections
• Identify bottlenecks and inefficiencies in the sales funnel and recommend data-driven improvements
• Develop and manage onboarding and ongoing training programs for sales representatives, ensuring they are equipped with the tools, content, and skills to succeed
• Collaborate with Marketing to align messaging, collateral, and campaign strategies with field execution
• Create and maintain sales playbooks, process documentation, and best-practice guides
• Own the end-to-end RFP process, serving as the primary coordinator for all incoming requests for proposal (RFPs), requests for information (RFIs), and requests for quotation (RFQs)
• Build and maintain a centralized RFP content library, including standard responses, case studies, and supporting documentation, ensuring content stays current and accurate
• Collaborate with Sales, Product, Legal, and subject matter experts to develop compelling, compliant, and timely proposal responses
• Track RFP timelines, deadlines, and outcomes; analyze win/loss data to continuously improve response quality and strategy
• Develop and refine RFP workflows, templates, and scoring criteria to improve efficiency and consistency across submissions
• Define, document, and optimize end-to-end sales processes from lead generation through close and renewal
• Drive cross-functional initiatives to streamline handoffs between Sales, Customer Success, and other departments
• Establish KPIs and operational cadences (weekly reviews, QBRs) that keep the team aligned and accountable

Skills

• 5+ years of experience in Sales Operations, Revenue Operations, or a closely related role
• Proven expertise with CRM platforms (Salesforce preferred); ability to configure, customize, and extract meaningful reporting
• Strong analytical skills with experience building forecasting models and sales dashboards
• Demonstrated ability to design scalable processes and drive adoption across distributed teams
• Excellent cross-functional communication and project management skills
• Comfortable working in a remote environment with a distributed, fast-paced sales team
• Bachelor's Degree
• Experience in a SaaS or technology company, particularly in the public safety or criminal justice software sector
• Familiarity with sales engagement platforms (e.g., Outreach, SalesLoft) and BI tools (e.g., Tableau, Power BI)

Benefits

• Fully remote work environment with a flexible, results-focused culture.
• Competitive compensation, benefits, and professional development support.

Company Overview