[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. Cadrex Manufacturing Solutions is a leading provider of complex sheet metal and machined production parts. They are seeking a Program Manager responsible for the successful execution of New Product Programs and projects, focusing on customer satisfaction and financial performance while managing customer contracts and relationships.

Responsibilities

• Responsibility, Authority and Accountability (RAA) for every project scope delivery and successful execution within, technical, schedule, budget, cost, and quality commitments
• Provides leadership across the Program. Seeks team input to promote rapid resolution to issues. Coaches and provides feedback/rewards on performance indicators
• Establishes objectives and goals and provides direction to the program and project teams in areas of customer concerns, potential changes in scope and risk assessment. Facilitates the implementation of program management processes across the business
• Manages effective customer communications. Provides overall Program interface with the customer. Improve organization responsiveness to customer requirements. Communication and manage customer expectations and contractual commitments internal to the business
• Ensure standard program management processes are utilized and adequate support to the program and project teams by coordinating Program Management reviews, preparing & publishing PM metrics and reports
• Maintain Focus KPI metrics for program including, quality, technical performance, and delivery through all assigned product lifecycle phases
• Effectively manages program risks. Leads customer teams to define project risks, and pro-actively identify risk mitigation actions. Coordinates all risks and requirements of the program into a complete integrated entity. This is accomplished by planning, controlling, integrating all projects into the programs, and measuring all elements to ensure the requirements and goals are successfully achieved
• Ensure effective change management process is utilized
• Provides monthly program updates (Program Status Report – Green/Yellow/Red) of current situation relating to contractual milestones and problem/high risk areas (e.g., technical, cost, and schedule)
• Provides updates to the business units as well as divisional, and group levels
• Provides overall Program interface with the customer
• Manages the team to effectively support customer contract terms and SLAs
• Owns the execution of operational SLA delivery and escalations
• Manages and drives the Quarterly Business Review (QBR) process with assigned customer account
• Program Manager will own quarterly pricing updates on existing programs
• Manages and drives the Quarterly Business Review (QBR) process with assigned customer account
• Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction
• Coordinates and drives the NPI (New Product Introduction) process including timely completion of a formal cross-functional Design Review
• Ensures the NPI process meets customer expectations regarding time and quality
• Maintains the NPI log to track the status of NPI projects vs. customer request dates and company promised dates
• Proactively keeps team members informed of schedule issues and concerns
• Drives the development activities until formal transition to operations is complete

Skills

• 6 years of Project Management experience or a combination of 6 years Project Management and Project Engineering experience with technical product development projects
• 6 years of phase gate development and integrated master scheduling (IMS) experience
• Candidates must be legally authorized to work in the United States without company sponsorship now or in the future
• Bachelor's degree in related field

Benefits

• Health/dental/vision coverage
• Employer-paid and supplemental life insurance
• Short- and long-term disability insurance
• Generous paid time off and holiday pay
• Monthly remote work stipend (for remote employees who qualify)
• 401(k) investment plan, with an employer match of up to 4%
• Education support program
• Safety eyeglasses/shoe reimbursement
• Referral bonuses
• Bonus plan for all full-time employees

Company Overview