Customer Care Representative- Remote

CRS/Billing Spec I - OK10LN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future... ABOUT THIS OPPORTUNITY As a Customer Care Representative your primary role is to provide service to policyholders and claimants. You will work with customers in taking payments, making policy changes, taking new loss information, resolving/answering problems and responding to information requests. This is an entry level position in our contact center and provides excellent career pathways into our Claims and Operations organization that may include additional skill building opportunities. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career. Start Date: April 8, 2024 Training Hours: 9:30AM-6:00 PM EST Monday - Friday (8 weeks with no time off) Post Training Hours: 9:30AM-6:00 PM EST Monday – Friday Key Responsibilities: Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. Provide Exceptional Customer Service experience to our policyholders in every interaction. Handling inbound telephone calls from customers with questions or servicing needs related to their home and/or auto policy. Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate. Initiate claims according to claims best practices, as assigned. Promotes digital self service capabilities on all transactions. Utilize multiple computer applications with accuracy. Qualifications: A demonstrated background in customer service, insurance, retail, restaurant, or a related field Excellent verbal and written communication skills with strong ability to empathize with customers Ability to work in a fast-paced complex environment while multitasking Strong attention to detail Experience working in a Windows-based computer environment The ability to work in a collaborative environment Problem solving and critical thinking skills Bilingual – (Spanish/English is a plus) to develop and enhance strong impactful customer relationships High School Diploma or equivalent required, bachelor’s degree a plus Benefits: Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE! 25 days paid time off in your first full year Tuition reimbursement Paid volunteer opportunities Employee recognition Wellness program And more! Additional Information For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. This position will have a Remote work arrangement, with the expectations of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $40,685 - $61,027 Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age Apply Job!