Senior Customer Service Representative (Digital - Remote)

Employer Industry: Coffee Retail Why Consider This Job Opportunity... • Salary up to $55,000 • Opportunity for career advancement and growth within the organization • Remote-based opportunity • Competitive total rewards package including a 401k with company match and healthcare coverage • Work with a certified B Corporation committed to people, profit, and planet • Join a team focused on quality, sustainability, diversity, and inclusion What To Expect (Job Responsibilities) • Act as a subject matter expert across all digital platforms for customer communication • Write engaging content daily and engage with customers via live chat and email • Respond to negative feedback and crisis management situations • Maintain service levels and assist in the education of outsourcing partners • Support training and quality teams in delivering digital knowledge and training What Is Required (Qualifications) • High School Diploma or GED; Bachelor's degree in Communications or related field preferred • 2+ years of experience in managing ratings and reviews sites and social media handles • Proficiency in MS Office (Word/Excel/Outlook/Teams) • Excellent customer-service, communication, and organizational skills • Ability to work independently, identify sensitive situations, and manage multiple live chats How To Stand Out (Preferred Qualifications) • Experience in customer-facing environments with live chat and digital platforms • Strong analytical skills and flexibility to work weekends At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!