Customer Service Representative - Call Center, Onsite, No Remote

Call Center - Customer Service Representative (CSR) Note: This is an onsite position only - There is no remote work Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full time Call Center Representative opportunity for a Federal client in Fresno, CA... Selling Points: • Additional pay differential for the overnight shift • Full-time position with benefits! • Inbound calls only • Work at a premier medical facility • Help support our veterans Essential Duties and Responsibilities • Schedule - Monday, Tuesday, Wednesday 3:00pm-11:30pm , Thursday, Friday 11:00pm-7:30am • Opportunity to work additional shifts. • Answers incoming calls and communicate with clients with respect, courtesy, empathy, tact, and professionalism. • Transfers calls accurately, quickly, and efficiently for customers. • Maintains an above average attendance record. • Follows established standard operating procedures. Qualifications/Requirements • High school diploma required • Prior customer service or call center experience preferred. • Ability to work without direct supervision • Knowledgeable about Microsoft Office • Can work well with medical staff, veterans and elderly • Has a good work ethic • Outstanding verbal communication skills (phone etiquette). • Detail oriented, ability to multi-task, and highly organized. Veterans and previous federal experience encouraged to apply Must be able to pass an extensive background check Apply Job!