Customer Service Representative (Remote)
WHAT YOU'LL DO Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats. Multitask while assisting customers... Maintain a high level of Customer Satisfaction and quality scores Educate customers on the use of our website and books WHAT YOU'LL BRING Customer-centric attitude Critical thinking and problem-solving skills Excellent communication skills, both written and verbal Active listening skills 2+ years of call center experience 2+ years of online customer service chat experience Ability to multi-task, set priorities and manage time effectively Excellent Attendance Experience in the use and application of the most current technologies and products used in the industry Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats. Ability to set up and troubleshoot equipment, independently. A strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams. Ability to work autonomously in a goal-or-paced, self-motivated team environment Working knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systems. Bring a positive and respectful attitude every day, while working independently and as a part of a team. LOCATION This is a fully remote, work-from-home position based in the state of Texas. ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity. WHY YOU'LL LOVE IT HERE $13.50 - $15.00 per hour (based on experience) Flexible scheduling Earn Paid Time Off at Accrual Rate of 15-days per year 6 Paid Holidays per calendar year Medical & Vision Insurance Dental Insurance 401(k) Retirement Plan with Employer Match Company paid STD/LTD Company paid Life Insurance Annual bonus incentive Professional development & growth opportunities Work with nice, fun people FREE BOOKS! POSITION TYPE/EXPECTED HOURS Full-time positions are available. Successful applicants must be willing to work to a set shift pattern, including but not limited to morning and afternoon hours. Weekend shift(s) are required for this position. All applicants agree to ThriftBooks' Privacy Notice for Employment-Related Personal Data Apply Job!