Contact Center Specialist - Remote Work
Job Description: Lowes is seeking a Contact Center Specialist to join our team in Fort Worth, Texas. This is a part-time remote position at the Associate Level, requiring a minimum of 4 years of experience in customer service or a related field. The ideal candidate will be resourceful, resilient, possess strong critical thinking skills, and be able to work cooperatively with team... members. Responsibilities: - Handle inbound and outbound customer calls in a professional and courteous manner - Provide accurate information and assistance to customers regarding products, services, and orders - Resolve customer complaints and issues in a timely and effective manner - Utilize various software systems to input and retrieve customer data - Collaborate with team members to ensure customer satisfaction and achieve department goals - Stay up-to-date on product knowledge and company policies to provide accurate information to customers Requirements: - High school diploma or equivalent - 4+ years of experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software applications - Must have a quiet and dedicated workspace for remote work Benefits: - Medical coverage - Disability insurance - Employee discounts Working Environment: At Lowes, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our Contact Center Specialists are an integral part of our customer service team and play a key role in ensuring customer satisfaction. Deadline to Apply: September 10, 2024 Equal Opportunity Statement: Lowes is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Contact Center Specialist - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!