Manager- Customer Marketing Consultants Team Lead

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. How will you make an impact in this role? The Customer Marketing Consulting (CMC) Team Lead partners with Marketing on direct marketing targeting strategies to reach our Consumer and Commercial customers with relevant offers. They are subject matter experts on the targeting & eligibility process including data used for targeting. They provide recommendations and solutions to help marketing reach their goals. These Managers ensure the ensure timely, accurate customer list execution and delivery of customer lists for campaign deployment in marketing channels. They work to resolve complex problems, conduct analyses, and are also responsible for identifying and leading process improvements that drive efficiency and automation in campaign execution. In addition, the team lead provides marketers with training and guidance on the list execution process. This role does not have direct reports. Responsibilities: • Responsible for consulting with marketing on targeting & eligibility for benefit reinforcement and spend campaigns targeted to Consumer and Commercial customers– this includes research on new data elements, reviewing segmentation in mail plans, meeting with risk and analytic partners, and helping marketers submit requests accurately in our eligibility platforms • Review all list request submissions for accuracy, finalize with marketing, and provide clear instructions to list execution team members to code and create file for delivery. Team lead may also be responsible for list execution in Unica or proprietary list execution platforms depending on available capacity. • Provide subject matter expertise to platform transformation team and participate in testing and campaign migration to new platform. • Troubleshoot and research any data anomalies or customer complaints • Identify process efficiencies and opportunities to simplify or reduce the number of list requests from marketing to free up capacity Preferred Qualifications • Strategic and logical thinking. • Understanding of marketing operations. • Experience working with data and marketing platforms like Unica or Redpoint • Ability to be highly organized and meet deadlines • A “can do” attitude and creative problem solving • Strong relationship and communication skills with consulting expertise. • Process improvement mindset. • Big data platform/programing a plus (Hive, PySpark SQL, etc.) Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: • Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. 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