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The Big Picture Our mission at Geonode.com is to make data accessible for all companies to compete on a global level. Were a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at Geonode.com, were taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data. After heavily investing in developing our service and brand, were looking for a start performer who shares our vision and wants to take ownership of customer support. Responsibilities Strategize customer service efforts Chat and Email support Ongoing creation and updating of support articles Manage billing, refund, and cancellations on payment platforms Reviewing customer feedback Tracking key metrics on sales, refunds, and cancellations Learn from user tests videos to understand how clients perceive the product Proactive team management via... ClickUp, Slack, and other tools Eventually, help build a team of CS superstars Identify and solve solutions Helping customers use proxies effectively Chat and Email support Requirements Basic to Mid backend programming skills IT-related background High-level written and verbal English communication skills Attention to detail Self-motivated Problem solver, not a problem creator Deep understanding of the internet and technology Ability to work independently Innovative and creative Slack, Google Mail, Google Sheets, etc. Ability to learn tools like Zendesk, Intercom, etc. Have a mic and webcam for meetings Isnt scared of a process document Can work at 10:00 PM 06:00 AM UTC What You Can Expect From Us Ongoing training and coaching Opportunities for promotions when youre a star performer Flexible holiday schedule Apply Job!