Remote - Customer Service in Healthcare

Job Title: Customer Service in Healthcare Contract Duration: 3 months with potential to extend or covert... Pay Rate: $18-20.50 Location: Remote - Must reside in US Work Hours: 8 to 5 (must work EST or CST) Qualifications/Skills Needed: • Needs to demonstrate leadership capabilities. This person is going to need to be able to problem solve. • HEDIS / QARR • Strong organizational skills • Exceptional phone behavior • Healthcare background (doctors office, hospital setting, 2+ years) • Medical Terminology • Exceptional work ethic • Microsoft Office, must have stable internet connection, must be connected to secure Wi-Fi (home) not Starbucks, hotels, etc. • High School Diploma Day To Day Responsibilities Of Role: • Customer service • Calling members via phone • Calling the member and providing service • Outbound calling • Purpose of team is to close care gaps, and ensure they are being addresses. • CAMERA FRIENDLY FOR MEETINGS • HEDIS -Health Effectiveness Data and Information Sets • QARR - Quality Assurance Reporting Requirements • PSO Preventative Service Outreach (Majority) • HRA Health Risk Assessment (Filler / temporary) Performance Expectations: • This person may be asked to pivot and complete multiple projects and assignments in a timely manner. Training is going to be provided by the hiring leaders, but they do not have the capabilities to hand hold someone. • Participation is a MUST. • Leadership wants to ensure that this person is learning and absorbing the information provided. This person must be willing to demonstrate their knowledge and exhibit active listening. Job Title: Customer Service in Healthcare Contract Duration: 3 months with potential to extend or covert Pay Rate: $18-20.50 Location: Remote - Must reside in US Work Hours: 8 to 5 (must work EST or CST) Performance Expectations: • This person may be asked to pivot and complete multiple projects and assignments in a timely manner. Training is going to be provided by the hiring leaders, but they do not have the capabilities to hand hold someone. • Participation is a MUST. • Leadership wants to ensure that this person is learning and absorbing the information provided. This person must be willing to demonstrate their knowledge and exhibit active listening. Contract Duration: 3 months with potential to extend or covert Pay Rate: $18-20.50 Location: Remote - Must reside in US Work Hours: 8 to 5 (must work EST or CST) Performance Expectations: • This person may be asked to pivot and complete multiple projects and assignments in a timely manner. Training is going to be provided by the hiring leaders, but they do not have the capabilities to hand hold someone. • Participation is a MUST. • Leadership wants to ensure that this person is learning and absorbing the information provided. This person must be willing to demonstrate their knowledge and exhibit active listening Apply Job!