Customer Support Representative - Argentina (Remote).

Responsibilities • Understanding the ins and outs of the LANDR Distribution workflow • Troubleshooting with users to solve any issues they're having with the web platform, their releases or any other support they may need... • Logging and tracking user issues in an organized manner (and using ticket tags), ensuring that serious, commonly occurring technical issues are escalated to the Support Manager • Ensuring all projects released through LANDR distribution meet all requirements before delivering them to DSPs • Communicating with users when something is not right and working with them until it is. • Delivering LANDR releases to DSPs You Are • Passionate about every single client being happy with our products • You have a keen interest in technology • You absolutely love music and you can talk about it until you're blue in the face • You've also got a solid amount of audio knowledge and some experience in music production • You know music and how music is created, you can listen to a song and determine if it is a copy of someone else's work • You understand the difference between high-resolution graphic artwork and not • You can look at metadata fields and determine missing elements quickly and maybe help populate them • You have crazy good troubleshooting skills and love solving problems. • You're also super organized and love keeping track of things. You're not scared to strive for results. • You're really good with people and love having awesome interactions with them • You're sensitive to their needs, you love helping people out, and you can turn any negativity into a smile • You are able to multitask and able to make decisions quickly • You're an authentic marketer. You love advocating things you believe in; you can sell anything that you're passionate about and you stay genuine while doing it • You're able to contribute in a close-knit team environment and you're a great communicator, but you're also perfectly comfortable working autonomously and can figure stuff out on your own • You've got strong writing skills in both English and French. A third language would be a huge asset • You can handle 70+ support tickets daily. Qualifications • Experience working in a Customer Support role • Passion for and knowledge of music and music industry • Experience working in label A&R department or any experience with music distribution is an asset • Studied in recording, music or engineering is an asset • Experience working in a fast-paced startup environment an asset Apply Job!