Phone Customer Service Representative

Employer Industry: Healthcare Services Why consider this job opportunity... - Salary up to $20.15 per hour - Opportunity for career advancement and growth within the organization - Supportive and collaborative work environment - Comprehensive benefits package, including medical/dental/vision insurance and 401(k) savings - Chance to make a positive impact on the lives of seniors through exceptional customer service - No travel required for this position What to Expect (Job Responsibilities): - Provide excellent customer service by assisting customers and their families with inquiries and resolving issues in real time - Respond to customer inquiries via phone, email, text messaging, and MyChart in a timely and professional manner - Document all customer interactions, inquiries, complaints, and resolutions accurately in the Electronic Medical Record and/or customer Relations Management System - Work closely with center and support departments to effectively solve customer issues and communicate feedback - Participate in training programs to enhance knowledge of services and customer service skills What is Required (Qualifications): - High school diploma or equivalent is required - Minimum of one (1) year of experience in a customer service role is required - Excellent communication skills, both verbal and written - Strong problem-solving and analytical abilities - Proven track record of maintaining productivity and availability in a remote work environment is required How to Stand Out (Preferred Qualifications): - Associate's or Bachelor's degree in a related field - Customer service, call center service, or similar certification preferred - Experience in a call center environment is a plus - Familiarity with customer relationship management (CRM) software and electronic medical records (EMR) is helpful, experience with Epic EMR is preferred #HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #EmployeeBenefits At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!