Customer Support Specialist - Live Chat and Email
Description We are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need... assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers. Company Culture and Environment At Thedigitalheadhunter, we foster a supportive and collaborative work environment that emphasizes teamwork and a customer-first mentality. We value employees who are dedicated to helping others and providing excellent service. Career Growth and Development Opportunities We encourage continuous learning and professional development. Associates are provided with opportunities to advance their skills and take on greater responsibilities as they grow within the company. Detailed Benefits and Perks Flexible working hours Opportunity to work in a dynamic team environment Employee recognition programs Compensation and Benefits Competitive salary based on experience Health, dental, and vision insurance Retirement savings plan with company matching Generous vacation and paid time off policy Why you should apply for this position today This role offers a fantastic opportunity to make a positive impact on customer experiences while growing your career in a thriving company. You will be part of a team that is dedicated to excellence and helping customers succeed. Skills Strong communication and interpersonal skills Critical thinking and problem-solving abilities Technical proficiency in troubleshooting Ability to manage multiple chats and emails effectively Responsibilities Answer incoming chats and emails from customers Assist customers with troubleshooting and servicing covered products Identify and address customer needs promptly Maintain accurate records of customer interactions Qualifications Previous experience in customer service or support roles Strong technical aptitude Ability to work independently and as part of a team Education Requirements High school diploma or equivalent required Education Requirements Credential Category High School Diploma Experience Requirements 1-2 years of experience in a customer service role preferred Why work in Creve Coeur, MO Creve Coeur, MO, is known for its vibrant community and ideal location. The area offers a great balance of suburban tranquility and urban access, with numerous parks, dining, and shopping options. It is an excellent place to enjoy a quality lifestyle while working in a supportive and engaging environment Apply Job!