Live Chat Specialist - Work from home
*Job Title:** Live Chat Specialist - Work from Home *Company:** Genesis Healthcare *Location:** Los Angeles, California, US... *Job Type:** Part-Time *Seniority:** Entry Level *Years of Experience:** 1 *Job Description:** Genesis Healthcare is seeking a motivated and driven individual to join our team as a Live Chat Specialist. This part-time position offers the flexibility of working from home while providing vital support to our clients and making a meaningful impact on their healthcare experience. As a Live Chat Specialist, you will play a crucial role in facilitating communication between our organization and our clients, ensuring that inquiries are managed efficiently and effectively. *Responsibilities:** -
Customer Engagement:
Respond to live chat inquiries in a timely and engaging manner, providing accurate information regarding our services, policies, and resources. -
Issue Resolution:
Address client concerns and resolve issues proactively while maintaining a positive and professional demeanor. -
Service Documentation:
Record client interactions in our CRM system, ensuring all inquiries and resolutions are tracked accurately for future reference and analysis. -
Collaboration:
Work closely with team members across various departments to escalate any issues as needed and ensure an efficient resolution process. -
Knowledge Base Management:
Contribute to the development and maintenance of our knowledge base to improve the quality of information provided to clients and streamline responses. -
Feedback Loop:
Collect and relay client feedback to management to support ongoing service improvement initiatives. -
Maintain High Standards:
Uphold the companys commitment to excellent customer service and adhere to our communication guidelines and standards. *Requirements:** -
Education & Experience:
- High school diploma or equivalent; a degree in a related field is a plus. - Minimum of 1 year of experience in customer service or a related role, preferably in a healthcare setting. -
Technical Skills:
- Proficient in using live chat software, CRM platforms, and Microsoft Office Suite. - Basic understanding of healthcare services and terminology, with a willingness to learn more. -
Personality Traits:
- Driven: Possess a strong sense of purpose and motivation to achieve personal and organizational goals. - Adaptable: Ability to adjust to changing circumstances and maintain effectiveness. -
Soft Skills:
- Creativity: Develop and implement engaging communication techniques that enhance customer experience. - Emotional Intelligence: Demonstrate empathy and understanding towards clients, alongside the ability to manage interpersonal relationships judiciously and empathetically. *Benefits:** - Dental Insurance - Vision Insurance - Gym Membership - Opportunities for professional development and training - Align your work with a greater purpose, contributing to a meaningful mission in the healthcare industry. *Working Environment:** At Genesis Healthcare, we believe in aligning work with a greater purpose. You will be part of a team that is committed to improving the healthcare experience for our clients while contributing to a meaningful mission that impacts lives positively. *Deadline to Apply:** October 25, 2024 *Equal Opportunity Statement:** Genesis Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status. We encourage applications from all qualified individuals and welcome diversity in our workforce. If you are looking for an opportunity to make a difference from the comfort of your home, we encourage you to apply today! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Live Chat Specialist - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!