Match Support Specialist- Site Based (Hybrid Remote)

Job Description

Job Description... Description: Job Purpose: The Match Support Specialist is responsible for assessing and supporting volunteers and children in 1:1 mentoring relationships. The role involves collaboration with parents/guardians and community partners to enhance positive relationship-building. Key duties include determining eligibility, creating appropriate matches, and providing ongoing support to ensure child safety, youth development, and volunteer satisfaction. The position requires detailed documentation in Matchforce, managing client interactions via phone, in-person meetings, and email, and maintaining regular contact with the caseload. Duties & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Facilitate in-person match meetings to establish successful relationships, providing high-level customer service and accommodating schedules. • Assess match relationships, focusing on child safety, relationship growth, youth development, and volunteer satisfaction. Address potential issues early and provide regular support per BBBS standards. • Develop and sustain appropriate relationships with children and volunteers that promote youth development and volunteer fulfillment. • Offer personalized coaching and support for match participants, ensuring a positive and rewarding experience for all. • Utilize active listening and questioning techniques to guide communication, and maintain accurate documentation of match details. • Apply child safety and risk management policies consistently in all aspects of job performance. • Execute relationship support techniques, including guiding, supporting, advising, and negotiating as needed. • Identify and address potential barriers within matches early, offering coaching and interventions for successful resolutions. • Create strategies to strengthen match relationships that need additional support. • Ensure timely completion of all scheduled match surveys, meeting the minimum goal of 90%. • Use COS, YOS, and SOR surveys to assess match impact on youth development. • Conduct exit interviews, assessing reasons for match closure and re-match potential. • Achieve 90% completion and timeliness for match support contacts. • Identify potential partnership opportunities and share them with the Director of Program or Program Manager. • Contribute to the agency’s culture of philanthropy by fostering potential donor and corporate partnerships. • Act as a strong internal collaborator, maintaining awareness of agency opportunities for Littles, Bigs, and other stakeholders. • Assist with additional projects such as mentor training, newsletters, and events, as assigned by the supervisor. • Positively represent the agency in the community and assist with events. • Attend and complete required meetings and trainings. • Additional duties as assigned. Requirements: Skills & Qualifications • Bachelor’s degree in social work or a related field; at least one year of relevant work experience preferred. • Bilingual Spanish, Preferred. (may be required based on hiring needs). • Strong understanding of casework practices, record-keeping, and relationship-building with volunteers, clients, and families. • Excellent organizational, written, and communication skills. • Non-judgmental attitude and broad knowledge of community and social issues. • Intermediate knowledge of Microsoft Office (Outlook, Word). • Valid NYS Driver’s License. • Ability to travel throughout Nassau and Suffolk Counties. • Flexibility to work morning, afternoon, nights, and two Saturdays a month, as assigned. Working Conditions : • The worker is subject to both environmental conditions: Activities occur inside and outside. Physical Requirements: • Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. • Standing: Remaining upright on the feet, particularly for sustained periods of time • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another Big Brothers Big Sisters of Long Island provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Big Brothers Big Sisters of Long Island to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources. Your employment with Big Brothers Big Sisters of Long Island is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Big Brothers Big Sisters of Long Island is not guaranteed for any length of time Apply Job!