Customer Care Specialist - Healthcare (Remote)

Job Title: Customer Care Specialist Client: Fortune 50 Healthcare Company... Location: 100% Remote (9am-6pm EST) Duration: Long-Term Contract (full-time hours) Benefits: Weekly paycheck, holiday pay, health insurance Pay: $18/hour

Overview

Are you passionate about providing top-tier support and looking for your next career move with a Fortune 50 healthcare company? Brooksource is seeking a highly supportive Customer Care Specialist to join the Identity & Access Management (IAM) Team at our healthcare client. In this fully remote role, you will be providing support to Medicare/Medicaid customers by ensuring seamless access to their accounts and resolving login issues. This role is best suited for candidates with exceptionally kind communication skills, a passion for helping others, and the ability to help older customers with patience and empathy. Key Responsibilities • Provide compassionate support to Medicare and Medicaid customers, addressing account access questions, password resets, and web portal navigation. • Handle inbound and outbound calls, emails, and other communications from customers/members with professionalism. • Troubleshoot technical issues related to account management and assist users in navigating system features. • Document interactions in ServiceNow ticketing system, keeping records up to date for tracking and follow-up. • Support customers with basic technical support, such as clearing browser cache/history and navigating Microsoft Office applications. Skills & Qualifications • Experience in a call center environment, specifically with password resets or customer account support. • Experience using ticketing systems (e.g., ServiceNow) and call management platforms (e.g., Avaya). • Basic technical troubleshooting skills, including web browser navigation and Microsoft Office applications. • Excellent written and verbal communication skills through phone and email. • Commitment to providing outstanding customer service with empathy, patience, and professionalism to non-technical customers. • Experience working remotely from home and following a set schedule (9AM-6PM EST). • Prior experience supporting healthcare customers with Medicare/Medicaid services preferred Apply Job!