BET99 Bilingual VIP Host

Job Overview BET99 is Canada's Premiere Online Sportsbook and Casino. Launching in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team! We’re a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration. Responsible for building and maintaining relationships with VIP guests through the delivery of exceptional guest service. VIP Hosts will work to engage with guests using a rich set of tools, which will include real time data about their play. Responsibilities • Responsible for personally tending to the company’s top tier clients. • Delivers a high level of service and player experience, will build trust and loyalty through continuous engagement ensuring customer maintains healthy activity levels within the organization while also driving key VIP metrics and revenue. • Is analytical in observing customer behavior; hands on and proactive in taking the necessary actions to cover any possible scenario from retention, reactivation to responsible gaming or upselling. • Communicates with players via calls, emails, and text. Provides constructive feedback to improve performance and processes enabling team to collectively achieve all business objectives and established goals. • Reports insights on relevant and important items that can influence the behavior of overseen players and tier groups. Requirements • Bachelor’s degree or equivalent work experience • Communication and interpersonal skills; strong command of spoken English and French and use of proper grammar. • Ability to perform well in a fast-paced, multi-task/ -cultural, dynamic environment • Knowledge of, and ability, to quickly learn about tech, online gaming applications and call center software • Ability to apply customer service, troubleshooting and tech support skills in combination • Knowledge and interest in online gambling and/or sports industry: real-money betting, sports, casino and poker, internet applications, payment processing, basic tech support • Excellent time management and organizational skills • Self-starter capable of taking initiative and working with minimal direction • Ability to work both independently and collaboratively in a dynamic environment • Ability to work a flexible schedule to meet business and workgroup needs Benefits: At BET99, we care about our employees’ well-being and happiness. That’s why we offer: • Health & Wellness - Health & Dental benefits from day 1 • Vacation - Time off is also an important part of self-care! We offer generous vacation to help you create a good work-life balance. • Birthday Off – A day off on your birthday • Learning & Development - We support your professional growth and development through various training programs and opportunities. • Fun & Culture - We foster a fun and inclusive culture where you can connect with your colleagues through social events, team building activities, and volunteer initiatives. We appreciate all applications, but only selected candidates will be contacted for an interview. Thank you for considering a career with BET99. We look forward to hearing from you soon! The BET99 Team Apply Job!