Customer Care Agent (Weekend Shift / Part Time)

CUSTOMER CARE AGENT (Weekend Shift / Part Time) Carefull is a rapidly growing fintech company focused on protecting older adults’ money and on helping loved ones navigate the challenges of those day-to-day finances. American seniors fall victim to over $35B in frauds and scams annually, and 45 million Americans are “financial caregivers'' who together spend $190B each year taking care of aging loved ones. We’re building a service to support older adults and their financial caregivers. We’re an experienced team of entrepreneurs and financial services experts backed by top-tier venture funds, including Fin Capital and Bessemer Venture Partners. We are looking to bring on a Customer Care agent for our consumer-facing customer support. Our customers are financial institutions: banks and credit unions of all sizes, wealth management practices, and their clients. What you'll do • Handle inbound support requests from partner staff or customers via email, phone and chat. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools • Update, revise and expand upon existing customer support documentation. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Part time (Saturday/Sunday/Monday) Who you are • 3+ years demonstrated experience in customer service in different forms (phone, email, chat) • Embody the Carefull product and service-first culture; you are both the critical first impression and lifeblood of the product experience • Feel deep accountability for the consistency and overall experience of the product • Ability to multitask, prioritize, and manage time effectively • Excellent communication and presentation skills About working at Carefull • Be comfortable (or excited) working in a remote environment: we're all over the Western hemisphere and there is no home base. Fantastic communication – written, video, phone – and reliable follow-through is critical. • Be deeply respectful of your co-workers, all of whom come from different backgrounds, and be highly proactive in your outreach to those you know well and those you don’t. • Be ready to tackle whatever may come your way. Agility and nimbleness are keys to success. Apply Job!