Customer Service Representative (Remote)

Are you interested in the subject of mobility and would like to be the contact person for our business customers? Do your problem-solving skills always bring you to the optimal solution? Then we should talk! fleetster is a B2B mobility platform. With our software-as-a-service solution, we help companies operate car-sharing, manage their fleet in a cloud and use connected vehicle data. We are improving how companies use vehicles, reducing the size of their fleets and enabling the integration of e-vehicles. We are looking for a Remote Customer Service Representative, ideally in the American time zones. What makes the job exciting? • You are the first point of contact with our English-speaking international customers and communicate independently via our chat, by email and by phone. • You take inquiries from our customers, analyze them and take care of their solution. Our customer support tool helps you to always keep track of things. • You observe which problems appear frequently and coordinate with our technical department to find permanent solutions. • You will become a Fleetster product expert and test new platform features before they are made available to our customers. • Wwe are relentless, resourceful, resilient and agile all pulling together as One Team. What you bring to the table: • You have excellent English communication skills. • You have 2+ years of experience in customer success or technical support. • You enjoy customer contact. You remain patient even in handling difficult cases. • You are reliable, organized and friendly. If the job sounds like an exciting challenge to you, then we look forward to receiving your application! It depends on your ability, so a cover letter is optional with us. We are happy to take your résumé (or LinkedIn profile link). Apply Job!