Support /Inbound International /BPO Contact Centre / Chandigarh & Mohali Location
If you are interested in moving To Technical Support Process or are already working in it but looking for job change , please get in touch and we will be very happy to assist you. Call Sourabh @ 9779924404Graduates or BE/ B-Tech with basic Technical Trouble Shooting Skills can apply for International ProcessKEY RESPONSIBILITIES AND ACCOUNTABILITIESProvide online/offline support for Global Customers.Resolve known customer issues through the use of a knowledgebase, direct use oftools, product user guides, and other reference materials.Be responsible to deliver a high quality, customer-driven, support service resolvingcustomer enquiries at the first point of call wherever possible.Assist customer in resolving any open requests for support, assistance, information onFinances & transactions, etc.Demonstrate ownership and willingness to resolve issues in a timely manner.Demonstrates confidence and willingness to resolve customer requests or queries.Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer supportengagement for voice.Deliver First Call Resolution by handling customer requests and resolving customer issuesas often as possible during the first contact.Ability to assess customer sentiment at all stages during the communication, to takethe lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)Completes all training and development activities in timely mannerUnderstanding of escalation handling procedures.Note :- We don't any kind of Fee or Registration Fee or any other charges for our servicesBest Regards,Sourabh BakshiConnecting The Dots+91 9779924404 Apply Job!