Regional Specialist, People Services

Description: • Guide and coach team members and People Leaders during key moments that matter and US employee life cycle events such as Onboarding to Offboarding, ensuring compliance with company policy and US regulations. • Enhance the overall People Experience by driving People Satisfaction through expert guidance and timely resolution of cases, claims, and queries. • Identify and implement process improvements, supporting initiatives and change management projects. • Develop and maintain articles in the Knowledge library to support understanding of HR policies, practices, and procedures for the US population and the People Services team. • Resolve queries (‘tickets’) raised in Service Now (internal HR case management system) providing advice and support within agreed Service Level Agreements (SLAs). • Conduct regular reviews and audits of US processes to ensure accuracy and compliance. • Monitor, maintain and evaluate third-party systems and relationships, ensuring performance meets agreed SLAs and escalating deviations as needed. • Collaborate with the relevant Payroll Services, Wellbeing, Regional People Experts, People Relations and other regional stakeholders to resolve issues. • Transact and approve data requests in HR systems (Workday, Service Now, Equifax) and maintain records in accordance with federal, state, and local employment laws and in alignment with company processes for the US population. • Support the People function with additional ad-hoc activities and projects as required by business needs. Requirements: • 2+ years relevant experience in providing HR support for global organization or across the US • Strong knowledge of US employment laws and regulations • Ability to lead and mentor a team effectively • Demonstrated ability to analyze data and provide meaningful recommendations through storytelling • Embraces a growth mindset, demonstrates flexibility and brings clarity to complex or ambiguous situations • Customer service experience and delivery of SLA-driven metrics • Proficiency in HR systems (preferably Workday and Service Now) • Bachelor’s degree or equivalent experience • Demonstrable analytical mindset and a proven track record developing and using metrics, including leveraging AI • Familiarity with AI-driven HR tools or platforms to streamline HR processes • Experience in identifying opportunities for process automation within HR processes using technologies to improve efficiency and accuracy • Strong written and verbal communication skills. • Proven ability to apply discretion and maintain confidentiality. • Willingness to stay updated with the latest AI and technology trends in HR to continuously improve processes and strategies Benefits: • Health & Wellness: Health care coverage designed for the mind and body. • Flexible Downtime: Generous time off helps keep you energized for your time on. • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. Apply Job!