Customer Service Agent - PT- Remote WFH After Training

Come join our team of dynamic professionals at TeamHealth National Patient Service Center! Bilingual English/Spanish is a plus! Can Work From Home after training- equipment will be provided! We offer Paid Training. Training is On-site at our Cedar Bluff location in Knoxville, TN. (4 weeks 8am - 5pm) • *NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES** Candidates with experience in retail and restaurant service are strongly encouraged to apply. Benefits for FT Employees (32 hours per week): • Generous Personal Time Off • 8 Paid Holidays per year • Quarterly bonus plans- gives you the chance to add to your income! • Business casual dress code- we want you to feel comfortable at work! • Learning and Development- internal subject matter experts offer ongoing training to get you up to speed What You'll Love About TeamHealth: • Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially! • Work that Stays at Work. Your time off is yours! • Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance. • Prepare for the Future. 401K program (Discretionary matching funds available) JOB DESCRIPTION OVERVIEW: This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide service to patients in a professional manner. • Provide excellent, concise communication. • Learn and understand ETM software operation. • Learn and understand billing and account operations. • Answers and documents all telephone inquiries. • Research and resolve problems with patients' bills. • Updates patients’ insurance coverage as needed. • Prints courtesy claims and itemized statements. • Rebills accounts after receiving insurance information. • Arranges financial agreements with patients using budget plan as needed. • Performs other duties and assignments as requested. QUALIFICATIONS / EXPERIENCE: • High school diploma or equivalent required • Strong communication skills (oral and written) required • Ability to speak, listen and type simultaneously • Understanding and familiarity with Microsoft Windows environment [Link available when viewing the job] Apply Job!