Photography Market Lead, ShowingTime+ (Cleveland, OH)

About the position The Photography Market Lead at ShowingTime+ is responsible for leading a team of photographers in capturing high-quality media for real estate listings. This role involves collaboration with the Regional Manager to drive market ownership, align with business goals, and enhance client experiences through effective communication and leadership. The position requires a blend of field operations and remote leadership tasks, ensuring the team delivers exceptional service and maintains high standards in media capture. Responsibilities • Understand all duties and responsibilities of the market Photographers , • Perform all media capture services; photography, 3D tours, drone, twilight & more, at the highest level , • Utilize backend systems to assist the Regional Manager with leadership tasks , • Drive longer distances, covering an area with a 60+ mile radius , • Operate as a hybrid of field operations and work from home leadership tasks , • Understand Showingtime+'s calendar and notes system, packages, and products at a high level , • Cover last-minute or make-up appointments as needed , • Excel in and provide advanced photographer training on program protocols and procedures , • Be the client facing resource for issue resolution , • Provide timely communication and solutions to ensure a great client experience , • Work with the training team to provide on-site training for new hires , • Communicate with your Regional Manager on training updates and availability concerns , • Understand and communicate important updates to your team , • Test new technologies and systems, educate photographers on new technologies and systems , • Organize monthly team meetings via Zoom to provide support and foster a team atmosphere , • Plan and Implement quarterly in-person team morale events , • Help with continued training to ensure all photographers are capable of performing all services , • Be a point of contact for clients and your team(s) across LMS during business hours , • Travel for zRetreats to connect in person with the LMS team , • Support business growth in your market by occasionally representing LMS at sales events Requirements • Proven experience in a leadership role , • Excellent communication and interpersonal skills , • Strong organizational and time management abilities , • Ability to problem-solve and resolve conflicts effectively , • Customer service orientation and a commitment to client satisfaction , • Familiarity with media services, scheduling tools, and backend systems , • Availability during local business hours (8am-5pm) , • Ability to complete all media package services including drone which requires an FAA Part 107 License Nice-to-haves Benefits • Health insurance , • Dental insurance , • Paid time off , • Vision insurance , • Parental leave Apply Job!