Quality Assurance Auditor and Process Improvement
Position type: Full-time Location: Remote job (America, Europe, Middle East, Australia, and Asia) Reports to: Operations Manager Department: Operations Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes. View our website at: wwww.daytranslations.com
Job Description
We are in search of a professional, kind, hard-working individual to work with us in a long-term and rewarding career as QA Auditor. The ideal person is a creative person who thinks outside the box, is willing to introduce improvements, is self managed and educated on QA methods such as Six Sigma. This person plays a vital role in the maintenance, establishment and development of Quality Assurance programs, policies, processes and procedures as well as in ensuring client satisfaction and retention. A Quality Assurance Auditor must be a change agent that will foster a quality-driven culture, promote innovative practices that ensure quality and success, and integrate quality practices and accountability into all activities. Responsibilities: Collaborate with Project Managers to ensure quality, effectiveness, and timeliness, as well as appropriate allocations of our translations process and resources. Update linguist profiles, trend analysis, restrictions, recruiting needs, etc. Implement, monitor, evaluate and develop quality assurance and quality control activities to ensure quality of products produced by Day Translations. Actively maintain and improve awareness of QA processes, policies and procedures through training and documentation management Analyze data for trends and make recommendations for process improvement. Bringing company strengths and weaknesses to the attention of management. This includes: creating a report on those trends to managements attention on a scheduled periodic basis and analyzing, evaluating, improving/developing, and implementing control systems that continually optimize operations or utilize technologies on a worldwide level. Maintaining awareness of current industry trends, technology, and developments. Handling additional duties and special projects to ensure the business is operating efficiently, effectively, and in compliance with all current regulations. Investigate specific client complaints, adverse experiences and operational problems to identify root cause and design corresponding action plans. Minimum Qualifications: Minimum Bachelors degree Superior written and spoken communication skills in English Proficiency in Microsoft Office (Word, Excel, Outlook) Experience with ISO 9001 and/or other international standards and regulations Experience as QA in regulated industries. Exceptional problem solving/critical thinking skills and ability to learn new skills quickly Superior organizational and multitasking skills in order to meet commitments and deadlines Ability to work under own initiative Nice to haves: Green or black belt Six Sigma Certification or other quality standard Fluency in a foreign language Apply Job!