Dental Call Center Representative

Join Our Team as a Contact Center Representative! Are you passionate about delivering exceptional customer service and creating a positive experience for patients? Do you excel at managing calls, scheduling appointments, and providing clear information? Smile Avenue Family Dentistry is looking for a Contact Center Representative who can be the first point of contact for our patients, ensuring they receive the best care and attention possible. About Us: At Smile Avenue Family Dentistry, we are changing the way people feel about going to the dentist. We believe in compassion, transparency, and making a positive impact in our community. As part of our dedicated team, you’ll be the heart of our communication hub, ensuring a smooth and pleasant experience for all patients. What You’ll Do: As a Contact Center Representative, you will: • Manage Incoming Calls: Answer all inbound calls with a positive and professional attitude, ensuring patients feel welcomed and informed. • Schedule Appointments: Book appointments efficiently and ensure proper coordination with dental teams. • Handle Patient Inquiries: Address patient questions about services, insurance, and procedures, providing clear and accurate information. • Follow-Up with Patients: Conduct follow-up calls to confirm appointments and provide post-visit instructions as needed. • Record Keeping: Update patient information in the system accurately after every call. • Problem Solving: Escalate concerns when necessary and ensure that patients’ needs are addressed promptly. What Makes You a Great Fit: • Strong Communicator: You have excellent communication skills, are friendly, and always listen attentively to patient needs. • Organized: You can handle multiple tasks efficiently, especially in a fast-paced environment. • Customer Service Minded: You’re passionate about providing exceptional service and resolving issues in a timely manner. • Detail-Oriented: You ensure all patient information is accurate and up-to-date. • Team Player: You thrive in a collaborative environment, working closely with the front office and dental teams. Why Smile Avenue? • Supportive Work Environment: We believe in fostering a friendly, supportive, and inclusive workplace where every team member contributes to our success. • Professional Growth: You’ll have opportunities for continuous learning and development, ensuring that you stay at the top of your game. • Impactful Work: You’ll be a vital part of creating a positive dental experience for our patients, improving their lives one smile at a time. Success Looks Like: • A high standard of patient communication and satisfaction. • Smooth and efficient appointment scheduling that meets both patient and clinic needs. • A responsive, supportive, and professional call center team that upholds Smile Avenue Family Dentistry’s values. Ready to Take the Next Step? If you’re ready to join a thriving team, apply today and help Smile Avenue Family Dentistry continue to make a difference—one smile at a time! Job Type: Full-time Pay: $17.00 - $19.00 per hour Benefits: • Employee discount • Health insurance • Paid time off Schedule: • 8 hour shift • Day shift • Monday to Friday • Weekends as needed Experience: • Bilingual: 1 year (Required) • Dental terminology: 1 year (Required) • Open Dental: 1 year (Required) Ability to Relocate: • Cypress, TX 77433: Relocate before starting work (Required) Work Location: In person Apply Job!