Remote Customer Care Professional
Customer Service Specialist *
This position requires you to live outside of Florida
*** 100% remote The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization. Acting as the customers primary point of contact, you will: Receive in-bound calls from customers who want to open a claim Listen, solve problems, answer questions and work with them to find a resolution Use your expertise to proactively make recommendations that will help customers avoid future issues What you will enjoy: The variety of work - every day and every customers situation is unique Being part of a high performing, collaborative and supportive team Competitive compensation and paid time off Medical benefits begin on your first day Career advancement opportunities The ideal candidate will have: Relentless drive to provide exceptional customer service Excellent communication and listening skills Strong attention to detail and problem-solving skills Ability to adapt to change and work well in a fast-paced environment Ability to multi-task using technology while handling calls Minimum high school diploma or GED We are hiring for: This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability We do pay shift differentials for night and weekend schedules worked When you start, we train you: Its a combination of virtual class room & on the job training that is typically 6 weeks long but duration can vary Class room training hours are typically Monday through Friday from 8am 5pm EST with a lunch break #LI-Remote Apply Job!