Durable Medical Equipment Customer Service Representative

SunMED Medical is looking for a customer service-oriented individual to join our team as a full-time remote customer service employee. Responsibilities • Utilize our order processing system, Brightree, to input referral information and manage orders up until the point of billing. • Reach out to providers to request return of fully completed or required but missing clinical documentation, necessary to process an order according to the department/insurance payor's guidelines. • Share your knowledge of DME products with customers. • Advise the patients and referral sources of the patient's insurance coverage, advising of any out-of-pocket expenses that would be incurred to process the order. • Provide excellent customer service to patients, referral sources as well as our business partners. • Communicating effectively with patients, therapists and other health care professionals. • Maintain a relationship with referral sources. • Create purchase orders and send to manufacturers via fax/email/or manufacturer websites • Hours of work will be 11AM-7PM Eastern time upon successful completion of training. Qualifications • Previous customer service experience, telephonic or face-to-face. • Comfortable with discussing insurance coverage and financial responsibility with patients. • Able to work in a fast paced environment with strong attention to detail is essential. • Brightree experience is a plus • Familiarity of medical terminology • Strong sense of urgency and problem-solving skills • Ability to multitask in a fast paced environment • Adaptability to new processes and technology • Excellent time management skills, organization, and with strong attention to detail • Superior/excellent computer skills using remote access and a computer network, which includes thorough knowledge of Outlook and more than a basic familiarity with Excel. • The ability and acumen to understand software platforms and how to use them effectively. Eventual complete knowledge of these platforms is essential to be effective in this position. Platforms: Outlook, Teams, Excel Further consideration on compensation possible based on experience. Job Type: Full-time Pay: From $17.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Flexible spending account • Health insurance • Life insurance • Paid time off • Tuition reimbursement • Vision insurance Schedule: • 8 hour shift • Monday to Friday Application Question(s): • What types of Durable Medical Equipment have you processed orders for? • Will you be able to work the hours of 11AM-7PM Eastern Time, Monday through Friday? Experience: • Brightree: 1 year (Preferred) Work Location: Remote Apply Job!