Account Manager
About Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes. About the role: In this role, you will manage and nurture relationships with target clients, acting as a strategic partner to optimize Snapsheet’s Appraisal Service. You’ll develop and execute account plans, identify revenue opportunities, and collaborate with internal teams to introduce new products. Additionally, you will lead client communications, analyze usage data, and ensure low-usage customers receive necessary training for optimal product utilization. Your expertise will drive user and enterprise adoption while providing clients with valuable insights and results.
What you’ll get an an Account Manager at Snapsheet:
- Remote working environment - your new commute is however long it takes to walk to your desk!
- Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
- Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
- Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
What you'll do as an Account Manager at Snapsheet:
- Own the relationships with target clients
- Build and execute account plans for your assigned accounts by understanding key decision makers, org charts, product utilization and new revenue opportunity
- Act as a strategic partner to your clients - deeply understanding where opportunities and friction exists and by partnering with them to implement or tune Snapsheet’s offering.
- Act as a SME for the Snapsheet Appraisal Service offering understanding where and how we drive value for each customer.
- Collaborate with internal Stakeholders to introduce new products to existing clients where applicable.
- Manage ongoing client communication including regularly scheduled meetings/calls and provide exceptional follow up, written reports and presentation.
- Analyze and develop strategies to increase user-level and enterprise-wide adoption
- Review learning and education plans to ensure customers with low usage are provided with additional training/education to fully optimize usage of Snapsheet Products
- Document communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management
- Regularly review and analyze data identifying the most relevant and impactful quantitative results to add value and insight to your clients business.
What you'll bring:
- Minimum of 3 years of experience in sales or account management within the insurance space
- Ideal candidate has strong understanding of insurance claims
- Experience working with Insurtech, insurance carriers, or fintech preferred
- Ability to travel as needed
- Proven track record implementing internal process improvements
- Proven success developing and maintaining superior client relationships, delivering results, and anticipating roadblocks
- Proven track record illustrating unique and compelling value propositions for clients and educating the customer on cutting edge technology and services
- Excellent organization and time management skills
- Experience with Salesforce
- Strong background in data analysis & reporting
Snapsheet Perks:
- Medical, dental and vision insurance through Blue Cross Blue Shield
- Flexible PTO and scheduling
- 4% 401k match program
- Monthly internet stipend
- Employee Assistance Program: offers 6 visits with trained counselors per life incident
- Yearly in-person events including our annual Summit and Roadshows
- Computer and equipment provided
- Snapsheet SWAG and mailers
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing [email protected].
Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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