PT Teller (29hrs/week)

About the position The position specializes in enhancing the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role involves processing a variety of financial transactions accurately and efficiently, while adhering to established customer service standards to provide a differentiated experience by understanding customer needs and delivering solutions in critical moments. Responsibilities • Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions. , • Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet customer needs. , • Engage in lobby management, meeting and greeting customers, and proactively addressing their immediate needs. , • Accurately balance and process customer transactions efficiently following Bank Policy. , • Take ownership of escalated account services issues until resolution; log all customer complaints accurately. , • Transition identified sales opportunities and provide introductions to appropriate banking partners. , • Complete branch-related operational activities such as cash ordering, vault, ATM, and wire transfer activities. , • Process customer/account maintenance accurately. , • Complete Consumer AML/BSA/KYC related activities. , • Adhere to compliance/operational risk controls in accordance with Company or regulatory standards and policies. , • Promote an environment that supports diversity and reflects the M&T Bank brand. , • Maintain internal control standards, including timely implementation of audit points and issues raised by regulators. , • Complete other related duties as assigned. Requirements • High school diploma or equivalent (GED). , • Minimum of 6 months customer service experience, including data entry and/or cash handling experience. , • Proven verbal communication skills. , • Proven interpersonal skills. , • Demonstrated exceptional customer service skills. , • Well-organized with proven time management skills. , • Proven prioritization skills. , • Proficient with internet user-level technology. Nice-to-haves • Bilingual based on branch needs. Benefits • Competitive pay range of $18.00 - $25.76 Hourly (USD). Apply Job!