First Notice of Loss Representative (Customer Service)

Are you motived by providing high-quality customer service? Do you have a passion for helping others? NJM Insurance Group currently has an opening in our Contact Center for a First Notice of Loss Associate where you will play an important role in ensuring our customers have a positive experience with us by responding to their inbound calls. Formal in-house training is provided. This is a hybrid position which requires time in the office as well as at home. With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading regional provider of commercial lines, worker’s compensation, automobile, and property insurance. Become a member of our team and you’ll be part of a company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time-off plan, and much more! Schedule: Monday to Friday (10:45am-7pm) and 1 Saturday a month (8:30am-4:30p) Salary begins at $43,886 with the potential to earn more with experience (Salary is commensurate with experience and credentials). Responsibilities • Will serve as first contact for our customers who are reporting claims. This includes handling incoming calls and accurately processing information into the system for assignment to an adjuster. • Provide exceptional customer service to customers who have experienced and auto or property loss • Determine appropriate coverage and complete necessary follow-ups in a timely manner • Efficiently navigate systems to access appropriate information to service callers • Perform additional duties within the department, as needed Requirements • Contact Center experience handling inbound calls is a plus • Must have or be able to obtain and maintain a home high-speed internet connection • Strong verbal and written communication skills • Ability to demonstrate empathy to customers during what may be a stressful time • Excellent listening skills • Ability to navigate multiple programs simultaneously • Accurate keyboarding skills • Bilingual in English and Spanish is a plus • High school diploma or GED Job Type: Full-time Pay: From $43,886.00 per year Benefits: • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • Referral program • Vision insurance Shift: • Day shift Work Location: Hybrid remote in Hammonton, NJ 08037 Apply Job!