Production Support Specialist II

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $97,000.00 and $156,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. Role Description The Payment & Compliance Application Support Specialist will have responsibility for providing technical support for the Bank’s tier 1 payment and compliance applications. The application support specialist will also be responsible for handling business user requests, technical issue resolution as well as application configuration & deployment. This is an exciting opportunity to work with applications carrying out payment instructions using the SWIFT, CHIPS, FEDWIRE, CHAPS, SEPA & BACS payment channels. In addition, the support specialist will have the opportunity to work with compliance and money laundering applications which support the screening of payments against external sanctions feeds from the various regulators. Role Objectives • Provide front-line technical support for the Payment & Compliance applications (as part of a team based in EMEA and US). • Maintain a knowledge base of known issues (and associated solutions). • Actioning and the support of compliance procedures to support the screening of payments against a consolidated sanctions list, including OFAC, MOFA, BOE. • Usage of the Bank’s Automation tools to remove manual IT & Business processes. • Work with vendors and internal teams to investigate technical issues and provide solutions. • Ability to work flexible hours including rotational over-night shift (19:00-03:00 AM) and rotational evening and weekend on-call support (When required). Qualifications and Skills • 2 + years of technical experience in a production support role supporting Payment and/or Compliance Applications. • Knowledge of shell scripting and Unix/Linux operating system. • Knowledge of FED, CHIPS, SWIFT, ISO 20022 payment formats. • Knowledge of sanctioned list screening for payments application. • Knowledge of Service Now desirable • Understanding of Java/JEE desirable. • Understanding of SQL desirable. • Understanding of Application Servers desirable. • Understanding of messaging and job scheduling systems an advantage. • Knowledge of Applications running on Azure platform an advantage. • Troubleshooting skills and analytical mind set. • Background in providing production support services for commercial payment processing. Additional Requirements SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [email protected]. Apply Job!