Bucknell 737 - Department Manager (DM)
About the position The Department Manager at Barnes & Noble College plays a crucial role in overseeing store operations and ensuring exceptional customer service within a dynamic retail environment focused on the academic community. This position requires a resourceful and adaptable individual who can manage multiple departments, maintain operational standards, and support the management team in delivering a high-quality retail experience. Responsibilities ? Assist in the daily operation of the store in partnership with the Store Manager and management team. , ? Act as the Manager-on-Duty, providing support, direction, and guidance to customers and team members. , ? Utilize analytical skills to manage day-to-day operations and make informed decisions. , ? Assign work and provide focused direction to team members to accomplish multiple projects. , ? Maintain a presence on the sales floor to greet customers and assist with purchases. , ? Ensure the sales floor is appealing by tagging, shelving, arranging, cleaning, and organizing products. , ? Assist with processing sales transactions involving cash, credit, or financial aid payments. Requirements ? 2+ years' experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program. , ? High school diploma/GED required. , ? Outstanding customer service skills to match customers to products that meet their needs. , ? Basic reading, writing, and accounting skills required. , ? Excellent customer service and communication skills needed. , ? Strong interpersonal, communication, and problem-solving skills. , ? Ability to work a flexible schedule including evenings, weekends, and holidays. Nice-to-haves
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