TECH SUPPORT ANALYST II

Tech Support Analyst II - IS Desktop Support Description: Troubleshoot, analyze and resolve desktop computer and printer problems; corrects and reports any anomalies Use diagnostic software and technical troubleshooting processes; work with network staff to resolve problems as required Able to manage PCs and laptops: install, configure and provide support for desktops, laptops, printers and peripherals; provide user training as required Able to provide software and hardware upgrades to ensure efficient system operations for users Research and install new software on workstations as needed; add/configure new users and troubleshoot mailbox problems Ability to support miscellaneous equipment, such as audio-visual equipment, cellphone, and mobile communication devices Assist in training users in the use of computer equipment Able to keep an accurate inventory of equipment in use; update inventory as necessary and verify equipment slated for disposal. Assists in managing stock room and parts inventory Be able to Install, relocate, and perform operational checks on computer equipment Able to maintain awareness of advances in computer technology Ability to assist with Accounts Management Able to function as Service Desk support personnel as needed Be able to functions as next level support for TSA-I Able to assist with developing desktop images and triage of basic clinical and business applications Will perform related work as required Education/Experience: High School Diploma BAA, AA, or Technical Diploma preferred Minimum 1 year work experience with desktop support and a CompTIA A+ certification OR Minimum 3 years' work experience and must obtain CompTIA A+ certification within 1 year of employment . Location: Archbold Medical Center ? IS DESKTOP SUPPORT Schedule: Full Time, Day Shift, 7:30am -4pm with some weekends. Apply Job!