Airbnb Manager – Guest Communication, Listing Optimization, Property Maintenance
We’re looking for a dedicated Airbnb Manager to take charge of our vacation rental operations. In this role, you’ll handle guest communications, optimize property listings, coordinate maintenance, and manage administrative tasks. Familiarity with third-party tools for bookings, calendar management, and revenue optimization is highly desired. Responsibilities:
- Guest Communication
- Serve as the primary point of contact for guest inquiries and booking issues.
- Handle post-stay follow-ups to ensure a smooth guest experience.
- Listing Optimization
- Manage and refine property listings on multiple platforms.
- Use SEO best practices and booking tools to boost visibility and drive occupancy.
- Property Maintenance Coordination
- Oversee routine upkeep and cleaning schedules.
- Coordinate with maintenance teams and third-party vendors.
- Conduct periodic inspections to maintain quality standards and ensure compliance with local regulations.
- Tool & Process Management
- Utilize standard tools (such as Guesty, Beyond Pricing, AirDNA) to streamline operations.
- Develop and maintain processes to improve efficiency and guest satisfaction.
- Reservation & Revenue Management
- Monitor reservations and optimize pricing strategies to maximize profitability.
- Handle cancellations, rebookings, and guest resolution issues as they arise.
- Check-In/Check-Out Coordination
- Manage smooth check-in and check-out procedures, ensuring a welcoming experience.
- Administrative & Compliance Tasks
- Keep accurate records and manage property inventory (like linens and consumables).
- Ensure properties meet local STR regulations, licenses, and safety standards.
Requirements:
- Proven experience managing short-term rental properties or similar roles.
- Strong knowledge of listing optimization, guest relations, and revenue management.
- Familiarity with property management software and third-party booking tools.
- Excellent communication skills and a customer-focused attitude.
- Ability to multitask in a fast-paced environment.
Note: Bilingual skills in Spanish are a plus for communicating with a large portion of Hispanic guests and contractors, but are not required. If you have a history of streamlining property operations and a passion for delivering an exceptional guest experience, we’d love to hear from you. Apply Job!