Customer Support Representative for Travel

About the company Through Eternity Tours is an established tour company. For more than 20 years, we have welcomed English-speaking clients traveling to our destination cities across Europe. We strive to create unparalleled experiences for customers in search of the most fulfilling and authentic experiences abroad. About the position This position will be in reservations and customer support, with a focus on customer and travel agent inquiries, and sales and reservation inquiries and assistance. Day-to-day activities will include:

• Answering questions about the tours and services we offer.
• Assisting clients and travel agents who wish to make reservations via phone and email.
• Sales, in the form of providing in-depth explanations of our product and upselling where appropriate - we do not do outgoing "cold-call" sales.
• Answering email inquiries from travel agents, customers, third parties, etc.
• Answering phone calls from clients seeking assistance while on the ground in Europe.
• Keeping customers and reservations meticulously organized, between client correspondence and the company's internal systems.
• Maintaining seamless communication with the Rome team to ensure tours and services can run as promised.
• Working with the Rome team to resolve last minute issues when they arise; this may include ticketing, transfers, calling clients on the ground, etc.

What we offer

• Paid time off
• Opportunities for career growth
• Comprehensive training about our products and the European cities where we operate
• A chance to be part of an international team, in a new location
• Competitive salary based on experience

Desired experience and qualifications

• Experience in customer service for discerning clients
• Excellent verbal and written communication skills for working in an international context
• Excellent phone presence
• Experience in soft sales
• Strong digital proficiency and general computer skills
• A college degree
• Experience in Google Workspace, Microsoft Office and Slack
• A professional background in the travel industry is not necessary, but experience traveling and a love of travel will be beneficial!

Job Type: Full-time Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Shift:

• Day shift
• Evening shift

Application Question(s):

• Are you available to work Tuesday - Saturday 11am to 7pm?

Education:

• Bachelor's (Required)

Experience:

• Travel Related: 1 year (Required)

Work Location: Remote Apply Job!