Customer Service Group Lead
Customer Service Group Lead Location: Fort Lauderdale, FL Our client, in the Industrial Manufacturing Industry is seeking a Customer Service Lead to join their team. As a Customer Service Lead you will be responsible for leading customer service and ensuring the deliver high-quality customer service and order management. The ideal candidate will have prior experience in a Leadership position, strong Customer Service focused skills, and Efficiency. What’s in it for you?
- Work from home!
- Pay Rate $62 - 70K per year.
- Shift: Monday to Friday from 8 am to 5pm
- Good Healthcare benefits
- Medical, dental, vision
- 401K
- Paid vacation
- Company paid holidays
- Professional advancement opportunities, and more!
What will you be doing?
- Respond to customer inquires by phone, email, or chat.
- Provide accurate product or service information, address any questions or concerns.
- Resolve escalated customer complaints and issues in a timely and professional manner.
- Analyze customer feedback and identify opportunities for improvement.
- Track key performance indicators (KPI's for customer satisfaction.
- Order Management - process orders, changes, and cancellations. Track and update customers on the status of their orders and requests. Monitor shipping conditions and routing for accuracy.
What do you bring?
- Bachelor's Degree in relevant field.
- Proven experience in a customer service role.
- Strong communication: verbal and written.
- Ability to handle difficult customer interactions with professionalism and empathy.
- Strong understanding of order management systems and ERP software (e.g., SAP).
- Proficient with MS Excel and MS Outlook.
- Prior leadership or supervisory experience preferred.
Are you Interested? Stop your job search and apply today! Job Type: Full-time Pay: $62,000.00 - $70,000.00 per year Benefits:
- 401(k)
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- Do you have over 2 years of lead experience in a product manufacturing company?
Education:
- Bachelor's (Required)
Experience:
- Microsoft Excel: 4 years (Required)
- Microsoft Outlook: 4 years (Required)
Ability to Commute:
- Fort Lauderdale, FL (Required)
Work Location: Remote Apply Job!