Analyst - Payments
About the position In this role you will be interacting daily with some of Verizon's largest customers to research, apply, transfer, and reconcile their payments sent by check, ACH and wire. This role will be responsible for resolving customer escalations in a fast-paced environment.
Responsibilities
- Manage and research Lockbox for check payments received.
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- Process and apply ACH payments.
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- Receive, post and apply wire payments within 2 hours of receipt.
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- Research unapplied cash and determine the proper billing system and customer account or process as escheatment.
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- Understand different customer types and business areas to understand payment requirements and tendencies.
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- Partner with internal stakeholder groups to resolve escalations and enforce change management.
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- Continuously monitor Accounts Receivable for delinquencies and reach out to Strategic Partners to ensure customers remain in good standing.
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- Process customer refunds.
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- Partner with Cash Accounting to continuously reconcile our cash account to ensure our subledger and the general ledger are in alignment.
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- Manage master data for Verizon retail locations in Great Plains (GP) and Verizon Location Manager (VLM).
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- Monitor and manage credit limits and receivables coming due to take proactive action to ensure there are no service disruptions to our customers.
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- Document processes and assist with audit requests.
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- Identify process enhancement opportunities and deliver process change to customers and/or the business.
Requirements
- Bachelor's degree or one or more years of work experience.
Nice-to-haves
- A degree in Finance, Accounting or Business.
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- Experience with Great Plains.
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- Proficiency in Google Suite and Microsoft Office.
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- Understanding of different payment types (such as check, ACH, wire, etc.) and the rules for each.
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- Experience working with Banking partners and/or the Banking & Payments industry.
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- Ability to build meaningful relationships.
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- Be an exemplary representative of Verizon, Finance Operations and Order to Cash teams.
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- Has the vision and tenacity to not only identify issues but also to see the issues through to resolution.
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- Possess understanding of digital finance tools and provide ideas for how we can enhance current processes.
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- Effectively communicates both written and verbally.
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- Ability to work under pressure and maintain a calm focus during hectic periods.
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