Client Services Lead (Work Remotely Anywhere in the U.S.)
Join Businessolver, where we redefine excellence in benefits administration and client service. We're looking for a Client Services Lead with a strong background in account management to be the driving force behind our client relationships. You'll be the everyday hero, ensuring our clients receive the Businessolver experience with a seriously delightful touch. If you're a passionate professional who thrives on delivering exceptional service, we want you on our team! This is a 100% work-from-home opportunity! The Role:
- Act as the primary liaison between our clients and production teams, ensuring clear communication of goals, objectives, and timelines.
- Conduct and manage client calls and provide comprehensive new client administrator training.
- Maintain all client documentation, including Standard Operating Procedures and process-related materials.
- Stay updated on product releases, updates, and system functionalities through ongoing educational opportunities.
- Collaborate with clients on product updates and provide consultation as needed, partnering closely with the Client Success Leader.
- Deliver clear communication on system functionalities, industry news, project initiatives, and resolution activities.
- Drive continuous improvement in service delivery across all teams to maintain high-quality service standards.
- Coordinate Annual Enrollment activities and proactively engage clients and internal teams on any open items.
- Participate in sales finalist meetings and assist the sales team during prospect visits and services presentations.
- Identify trends and training needs in partnership with internal teams, providing support and expertise to the Service Center team.
- Above all, ensure our clients love us... a lot!
What You Bring:
- Preferably a college degree (or equivalent).
- 5+ years of experience working directly with clients in the employee benefits/benefit administration industry.
- Strong project management experience, especially with technology projects, is highly advantageous.
- In-depth understanding of benefit administration and employee benefit programs, and their industry impact.
- Comfortable with technology and adept at navigating systems.
- Ability to troubleshoot issues and navigate Human Capital Management and/or Benefits Administration Systems.
- Experience with Human Resources and HRIS/payroll systems is beneficial.
- Excellent relationship management, project management, and analytical skills.
- Ability to lead client meetings, deliver presentations, and build strong relationships.
- Consultative communication style, providing clients with market insights and tailored solutions.
- Proven ability to collaborate across functional areas to ensure a seamless customer experience.
- Resilience under pressure, particularly during busy periods, with a knack for bringing order to chaos.
- Resourceful problem solver, adept at finding solutions collaboratively.
- Tech-savvy with a willingness to learn new technology and effectively communicate technical concepts to clients.
- Availability to travel up to 10%.
Join us at Businessolver, where your expertise and passion for client service will make a real impact. Apply now to be part of our dynamic team! The pay range for this position is 58K to 100K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges). This role is eligible to participate in the quarterly bonus incentive plan. #LI-HH1 Apply Job!