Customer Care Representative

About the position Waste Eliminator is a full-service waste management company dedicated to providing critical disposal and innovative recycling solutions. Our mission is to ensure that waste is managed in a cost-effective and sustainable manner, minimizing environmental impact while delivering exceptional customer service. We pride ourselves on our commitment to safety and continuous improvement, striving to leave the world a better place by empowering our customers to become caretakers of the environment. As we expand our team, we are looking for a Customer Care Representative who embodies our values and is passionate about making a difference in the community. In this role, you will be responsible for managing a high volume of incoming calls, generating sales leads, and identifying customer needs to ensure satisfaction. Building sustainable relationships with customer accounts through open and interactive communication is key. You will provide accurate and complete information using the appropriate methods and tools, while also meeting personal and team sales targets. Handling customer complaints effectively and following up to ensure resolution is crucial to maintaining our high standards of customer care. You will also be tasked with keeping detailed records of customer interactions, processing customer accounts, and adhering to communication procedures and guidelines. Taking the extra mile to engage customers and ensuring their needs are met will be essential to your success in this position.

Responsibilities

• Manage large amounts of incoming calls

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• Generate sales leads

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• Identify and assess customers' needs to achieve satisfaction

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• Build sustainable relationships and trust with customer accounts through open and interactive communication

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• Provide accurate, valid and complete information by using the right methods/tools

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• Meet personal/customer service team sales targets and call handling quotas

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• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

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• Keep records of customer interactions, process customer accounts and file documents

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• Follow communication procedures, guidelines and policies

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• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative

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• Track record of over-achieving quota

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• Strong phone contact handling skills and active listening

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• Customer orientation and ability to adapt/respond to different types of characters

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• Excellent communication and presentation skills

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• Ability to multi-task, prioritize, and manage time effectively

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• High school degree

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• Experience in any kind of Waste Hauling / Management is a huge plus

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• Bilingual is preferred

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• Data entry experience

Nice-to-haves

Benefits

• 401(k)

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• 401(k) matching

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• Dental insurance

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• Health insurance

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• Life insurance

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• Paid time off

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• Vision insurance

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• Flexible spending account

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