Help Desk Manager in Boise, ID
Job title: Help Desk Manager in Boise, ID at Robert Half
Company: Robert Half
Job description: Job Description:We are looking for an experienced Help Desk Manager to lead and enhance IT support services for a dynamic team in Boise, Idaho. This role involves providing strategic direction and hands-on leadership to ensure efficient and effective end-user support across the organization. The ideal candidate will excel in managing IT operations, implementing best practices, and fostering a collaborative environment for both users and technical staff.Responsibilities:
- Oversee and lead IT support services for approximately 1,800 users, ensuring seamless day-to-day operations and high-quality end-user experiences.
- Develop and execute strategies to improve end-user support and optimize IT service delivery.
- Manage the installation, maintenance, and troubleshooting of system software, hardware, and other IT resources.
- Create, standardize, and maintain self-help and technician knowledge base articles for improved efficiency and accessibility.
- Provide training to end-users and IT team members on operational procedures and new technologies.
- Supervise and coordinate tasks for contractors and the internal End-User Support Team.
- Conduct root cause analyses and implement preventative measures to minimize recurring technical issues.
- Establish and maintain an Asset Lifecycle Management process, ensuring proper tracking and utilization of IT resources.
- Collaborate with HR to streamline IT onboarding and offboarding processes for employees.
- Ensure compliance with organizational policies while fostering a user-focused IT culture.
- Minimum of 5 years of experience in IT support or help desk management.
- Extensive knowledge of Microsoft Office 365 and Microsoft Active Directory.
- Strong understanding of networking concepts, including Cisco and Citrix technologies.
- Proficiency in endpoint management tools, with preference for experience in Microsoft Intune.
- Familiarity with cloud technologies and ITSM practices.
- Expertise in hardware configurations, deployments, and technical support.
- Ability to quickly adapt to new technologies and drive user adoption across the organization.
- Strong organizational, problem-solving, and interpersonal skills to thrive in a fast-paced environment.