Customer Service Agent - LAX in Los Angeles, CA
Job title: Customer Service Agent - LAX in Los Angeles, CA at ERMC
Company: ERMC
Job description: General informationJob TitleCustomer Service Agent - LAXDateThursday, April 3, 2025CityLos AngelesStateCaliforniaFull/Part TimeFull TimeExempt or Non-Exempt PositionNon-ExemptShiftA.M. shift, Overnight shift, P.M. shiftRequirements and DescriptionSummaryUnifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!Responsibilities
- Assists passengers with their baggage pick-up.
- Assists passengers to resolve issues with their delayed, lost, or damaged items.
- Utilizes computer software to track and catalog luggage.
- Handles customer interaction with class in an efficient, effective, and professional manner.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
- Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Must be a local (in-state) resident.
- High School diploma or GED.
- Valid In-State Driver’s License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
- Must be able to carry heavy items up and down jetway stairs.
- Must be able to be alert to moving vehicles or aircraft and use radio equipment.