Technical Customer Service Agent in Apex, NC
Job title: Technical Customer Service Agent in Apex, NC at Vishay Precision Group
Company: Vishay Precision Group
Job description: Join VPG, a global leader in precision measurement solutions!We are seeking a Customer Service Representative at our Wendell, NC site.In this critical role, you will be the communication hub between our customers, warehouse, finance team, and sales representatives. You’ll play a key part in ensuring seamless order fulfillment, accurate record-keeping, and timely customer support.This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and is passionate about delivering top-tier service within the manufacturing sector.What You’ll Do
- Manage and confirm sales orders, monitor and allocate inventory, and generate preorders to support timely warehouse operations.
- Accurately enter sales and service orders while responding promptly to customer inquiries.
- Verify commission rates, prepare commission statements, and ensure timely distribution of reports and supporting documentation to sales representatives.
- Process product returns, generate service tickets, and maintain up-to-date records on repairs, replacements, and credit resolutions.
- Maintain accurate customer data in the CRM system
- Organize documentation related to returns, product changes, pricing updates, and scheduling adjustments.
- Company sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability and flexible spending account (FSA)
- Voluntary Critical Illness & Accidental Injury Insurance
- Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire)
- Paid vacation and holidays
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and meet deadlines
- Familiarity with sales orders, inventory systems, or CRM platforms preferred
- Clear written and verbal communication
- Basic understanding of internal policies and ability to acquire company-specific procedures quickly