Information Technology Support Technician in New York City, NY
Job title: Information Technology Support Technician in New York City, NY at BlackHawk Data, LLC (12029)
Company: BlackHawk Data, LLC (12029)
Job description: At BlackHawk Data, we're not just another IT solutions provider—we’re innovators, engineers, and architects of modern technology environments. We design, deploy, and manage secure IT and cloud infrastructures that power mission-critical operations for the public and private sectors. From networking to cybersecurity to managed services, we deliver outcomes—not just infrastructure.Position Title : Information Technology Support TechnicianLocation, Hours and days onsite required:
- Location 1 – 1 person to provide support for office location in Manhattan NYC
- Location 2 – 1 person to provide support for campus location in Central NJ
- Days – onsite 3 days (Tue, Wed, Thu) and remote Mon and Fri with the exception of special requests or emergency or break-fix situations
- Time – standard workday of 8:30-5:30 or modified to fit the optimal onsite time to serve user community, and available to support normal hours, after hours, weekends, and holidays when necessary
- Provide highly professional and polished operational support for users, network, systems, cabling, and any other technical needs to support the customer
- Develop operational knowledgebase and infrastructure documentation both internally and customer-facing
- Skillset – knowledgeable and capable of providing support for the following technologies:
- Extremely strong customer service interaction with varied user base
- Familiarity with ITSM tools and ticketing systems
- Logging all incidents and requests into the ITSM system
- Software installations and updates
- Software error investigation and resolution
- Experience with hardware/software troubleshooting
- User access management and password resets
- Knowledge of user equipment and peripherals (printers, scanners, etc)
- Networking with Cisco, Fortine, Aruba, and others in a multi-vendor environment, including network diagnostics, troubleshooting, configuration, management, and operational capability
- Ability to perform proactive system monitoring
- Capability to coordinate with vendor support teams
- Properly escalating unresolved issues to upper level support
- Coordinating with IT Service Desk for accurate documentation
- Configuration changes for business critical systems
- Maintaining physical inventory of connections and equipment in each IDF/MDF
- Establish documentation and operational protocols
- Maintain full documentation of all systems and procedures
- Knowledge base articles for recurring problems
- Competitive base salary + uncapped earning potential
- Comprehensive health, dental, vision, and 401(k)
- Remote flexibility with tools for virtual selling success
- Regular coaching, career development, and advancement path into AE or leadership
- A collaborative culture that celebrates learning, innovation, and high performance
- The chance to sell cutting-edge solutions that truly impact customers’ operations