Remote - Customer Care Advisor
Job title: Remote - Customer Care Advisor in Grand Rapids, MI at Lloyd Organization
Company: Lloyd Organization
Job description: Position OverviewLloyd Business Services is a leading provider of insurance and supplemental benefits, known for delivering exceptional service and transparent, integrity-driven solutions to our clients. Our success is built on these core values. We are currently seeking motivated, service-oriented individuals with strong communication skills to fill multiple sales representative positions.Company OverviewFor over 68 years, our company has been a trusted name in the financial services industry. We proudly serve over 40,000 labor unions, including organizations such as the NFL, NBA, and MLB, with a growing membership of more than 5 million individuals. With over $58.9 billion of insurance in force and an A+ Superior Rating from AM Best for financial strength, we continue to be a top choice for insurance professionals.We provide lifelong protection to ensure our clients’ security and peace of mind. Our company has been recognized as one of North America’s Best Places to Work, ranking 24th on Forbes' Happiest Places to Work list.Key Responsibilities
- Handle inbound and outbound calls
- Schedule appointments with clients who have requested our benefits
- Conduct virtual presentations via Zoom to explain insurance products and benefits
- Assist new and existing clients with policy selection and additional coverage
- Complete applications and ensure underwriting requirements are met
- Track and report daily activity and sales metrics
- Participate in optional training sessions to enhance skills and product knowledge
- Flexible work schedule with remote work options
- Comprehensive training
- Weekly pay
- Benefits available after three months
- Exclusive annual incentive trips to top destinations (Previous trips include Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas)
- Excellent communication and time management skills
- Must be 18 years or older
- High school diploma required (higher education preferred but not mandatory)
- Customer service or sales experience is a plus but not required