Bilingual Customer Support Specialist (Spanish)
Job title: Bilingual Customer Support Specialist (Spanish) in Woodridge, IL at Mahoney Environmental Solutions
Company: Mahoney Environmental Solutions
Job description: Calling all call center specialists! We have availability for YOU at our call center! Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the collection and recycling of restaurant cooking waste materials. Our customers range from independent restaurants to national chains and food processing facilities.HYBRID 3 days in office, 2 days WFHWork schedule: Monday through Friday 10:30 am- 7:00 pmStarting rate: $20.00-$20.50 an hourWhat you'll do:
- Professionally handle 50-60 inbound calls for multiple lines of service.
- Assist and resolve customer requests and inquiries.
- Maintain and retain existing customers with an opportunity to grow the business.
- Assist with data entry, reports, and other assignments to support our sales team.
- Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues.
- Create work order requests and email proper groups based on priority issues.
- Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns.
- Other duties as assigned.
- This position requires you to sit at a desk 7 to 10 hours a day, taking incoming calls and or managing off phone work.
- Significant daily interaction with customers, other internal team members and members of the sales team.
- Work is performed in an office environment with a moderate noise level and regular distractions.
- Regular use of computer, keyboard, and mouse.
- Bilingual in Spanish is required.
- Strong multi-tasking, attention to detail and problem-solving skills.
- Excellent computer skills and phone etiquette are necessary. Min of 40 wpm.
- Strong knowledge of Microsoft Office (Outlook, Word, and Excel).
- Keep a positive attitude under stressful situations is a must.
- High energy level and enjoys a fast-paced environment.
- Punctual.
- Possess a strong work ethic, team player mentality and customer service driven.
- At least 3 year's customer service experience, preferably in a call center setting. Inside sales experience a plus.
- Ability to lift 25lbs.