Customer Service Representative (Hybrid)
Job title: Customer Service Representative (Hybrid) in Center Line, MI at Binson's Medical Equipment & Supplies
Company: Binson's Medical Equipment & Supplies
Job description: In industry-leading health care organization, our mission is to provide our communities with “Better Products, Better Services, Better Lives.” We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson’s Medical Equipment & Supplies today!WHAT WE'RE LOOKING FOR:
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- 3 years experience in a call center or customer service role, preferably within a healthcare setting.
- Proficiency in using computer systems
- Ability to manage a multi-line switchboard effectively.
- Excellent organizational skills and attention to detail.
- Ability to work in a fast-paced environment.
- Compassionate and patient-centered approach to service.
- Handling Incoming Calls:
- Answer incoming calls from patients, healthcare providers, and referral sources in a courteous and professional manner
- Provide accurate information and assistance based on caller needs.
- Patient Information Management:
- Accurately enter new patient details into the company’s computer system, including personal information, diagnosis, physician details, product requirements, and insurance information.
- Maintain up-to-date and precise records of all patient interactions and transactions.
- Order Processing:
- Secure written orders from physicians and verify patient insurance coverage.
- Generate and process orders efficiently, ensuring all necessary information is complete and accurate.
- Follow-Up Communication:
- Keep customers and referral sources informed about the status of their orders.
- Conduct follow-up calls to ensure satisfaction and address any additional needs or concerns.
- Multi-Line Switchboard Operation:
- Manage a multi-line switchboard, directing calls to the appropriate departments or personnel as needed.
- Ensure that calls are answered promptly and routed correctly to minimize wait times.
- Customer Service:
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering support.
- Advocate for patients by ensuring they receive the necessary information and resources.
- Collaboration:
- Work closely with other departments and team members to ensure seamless operations and patient care.
- 26834 Lawrence Ave. Center Line, MI 48015
- Monday-Friday 8:30 AM - 5:00 PM
- Must train on-site at our Center Line Headquarters
- Must be able to work a hybrid schedule of minimum 3 days in office
- Competitive wages and benefits
- Health, Dental, Vision and Life Insurance
- Paid Holidays/Floating Holiday
- Paid Vacation
- 401k Retirement Savings
- Growth & Advancement Opportunity
- Paid training