Vice President of Professional Services
Job title: Vice President of Professional Services in Dallas, TX at Vantage Point
Company: Vantage Point
Job description: Vantage Point is seeking a Vice President of Professional Services to join our rapidly growing, highly talented, and fully remote team! The VP of Professional Services will have proven experience leading Professional Services teams on a national scale and will set, align and drive delivery standards that exceed client expectations. This role leads all efforts in Delivery and Professional Services best practices.Primary Responsibilities:
- Build and Manage team functionality, processes, and methodologies to ensure the team follows standardized procedures efficiently for all engagements
- Focus on quality standards, technical leadership, operations, people management, skills development, and executive collaboration to meet business goals and objectives
- Planning, managing, and reporting on the overall Professional Services P&L and forecasting
- Manage the overall Professional Services team budget, including hiring, training, travel, technical resources, events, etc.
- Manage team functionality, processes, methodologies and ensure the team runs efficiently for all engagements
- Develop programs and policies to meet company expectations with an emphasis on trusted advisor skills and standards in the practice
- Cultivate relationships with strategic clients, understand their industry norms and trends
- Add strategic consultative value to portfolio discussions, client engagements
- Establish and manage expectations, deliverables, and service level agreements
- Optimally map and align resources to projects/portfolios, ensuring Utilization goals are met for each Professional Services resource
- Communicate priorities, challenges, and results to the team as well as executive leadership
- Increase project and program delivery accuracy in terms of time, quality, and costs while driving improvements in overall customer satisfaction
- Ensure the team is adhering to all compliance requirements for all client engagements
- Maintain an individual billable utilization threshold between 50-60% and team utilization threshold above 80%
- Manage team performance, set standards, goals, and objectives for the team as a unit, as well as individually
- Build and sustain optimal talent levels: Identify delivery practice resource needs, including technical and capabilities/roles and experience level
- Create opportunities for team members to advance and share technical knowledge
- Act as point of escalation for technical knowledge
- Develop training and performance improvement plans to keep skills and performance up to standards
- Support and coach Delivery leaders in identifying and creating coaching moments for team members
- Scale talent capabilities to anticipate growing technical customer needs and business offerings
- Serve as a member of the Leadership team supporting Executive strategy, upholding culture, values, and mission
- Understand and drive decision support based on core business metrics and indicators
- Proactively review and set meeting cadence with the leadership team to discuss Delivery needs and performance
- 10+ years in Salesforce Professional Services roles with demonstrated growth and increasing responsibility
- 5+ years leading a Professional Services practice in the Salesforce ecosystem
- Understanding of financial metrics associated with Services Delivery (Utilization, Margin, Delivery Efficiency, etc.)
- Extensive experience with managing people, including mentoring and leadership skills
- Strong verbal, written, and client communication skills
- Ability to perform in a metrics-driven, process-based organization
- Organizational skills such as prioritization, proactive management, meeting organization, and action follow-through
- Flexible Time Off & Paid Holidays
- Medical, Dental, and Vision Insurance
- 401(k) with 100% employer match (vests immediately)
- Short-Term & Long-Term Disability Insurance (100% paid for by employer)
- Term Life Insurance (100% paid for by employer)
- Competitive Compensation, Flexible/Remote Work Environment, Ongoing Learning & Development, & Team Collaboration