Cloud Database Support Engineer (Remote, United States)
Job title: Cloud Database Support Engineer (Remote, United States) in USA at Jobgether
Company: Jobgether
Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Cloud Database Support Engineer in United States.As a Cloud Database Support Engineer, you will provide crucial support to enterprise customers by diagnosing and resolving complex technical issues related to databases. You will be responsible for troubleshooting database internals, SQL queries, and system-related configurations, ensuring the seamless operation of cloud databases. You will work closely with product development teams, sales engineers, and technical account managers to ensure quick resolutions for critical outages and help improve internal processes. This role demands technical expertise combined with a customer-focused approach to ensure customers' positive experiences.Accountabilities:
- Offer email and live technical support for complex customer issues, including bug diagnosis and resolving database-related outages.
- Reproduce product issues, conduct quality assurance (QA), and submit bug reports or feature requests to the relevant engineering teams.
- Collaborate with development, sales, and technical account management teams to stay updated on customer issues and keep all teams aligned.
- Streamline support and engineering processes, author internal documentation, and create run-books to improve team efficiency and effectiveness.
- Ensure customer satisfaction by providing timely and effective support, consistently meeting service-level expectations.
- 5+ years of customer-facing technical support experience, particularly in complex database systems.
- Experience with MySQL or similar databases (e.g., MariaDB, Aurora), along with SQL query optimization skills.
- Solid understanding of sysadmin tasks, including Linux systems, system I/O checks, network throughput measurements, and log file analysis.
- Experience with scripting languages such as Python, Bash, or Go for quick problem-solving and codebase navigation.
- Familiarity with distributed systems and cloud platforms (AWS/GCP), with a focus on performance optimization and bottleneck removal.
- Strong communication skills, with the ability to clearly explain complex technical concepts to non-technical stakeholders.
- Stock options and a competitive salary package.
- Flexible paid time off and monthly three-day weekends.
- 14 weeks of fully-paid gender-neutral parental leave, with fertility and adoption assistance.
- Comprehensive health insurance package including medical, dental, vision, and life/disability coverage.
- Mental health counseling and 401(k) retirement plan.
- A supportive and inclusive work environment with opportunities for growth.
- Additional perks, such as the ability to work remotely and a culture that values learning and development.